The ICT service

EnhancedPlus Bundles

Our most comprehensive support options for schools

By choosing an EnhancedPlus Bundle your school will have all the support it needs



We have created four EnhancedPlus Support Bundles, built using our best-selling and trusted support services from our many years of experience.

Each specifically tailored EnhancedPlus Bundle will provide a saving compared to purchasing services separately. All service requests and incidents will be covered by our Scheduled Technician Visits, EnhancedPlus, File Server, Interactive Whiteboard and Projector Support services. Our experienced technicians will provide support for all your equipment using a combination of remote tools and on-site visits.
 
All EnhancedPlus Bundles include the following:
 

Scheduled Technician Visits

Choose a schedule option and your school will be supported by a dedicated, trained and experienced Field Service Technician. All our technicians have a wealth of knowledge and experience to help implement your strategic approach to ICT.
 

EnhancedPlus Support

To cover incidents that may occur in between scheduled visits, we will provide remote support or, if required, a reactive site visit. This is the equivalent of an annual ‘insurance policy’ which covers the majority of ICT related technical incidents that can occur throughout your school. EnhancedPlus Support covers unlimited telephone support for both technical issues as well as SIMS and FMS cover*.
 

File Server Support

An ‘active’ insurance policy for your critical school server. We use sophisticated monitoring systems to ensure we can manage your server day and night. We ensure your backups are operating correctly, carry out active hardware monitoring, windows updates, user administration, new software installations and, in the event of a failure, provide a hot swap server**.
 

Interactive Whiteboard & Projector Support

Remote and onsite support for your equipment as well as a dedicated annual clean of all filters.***
 

All backed up by the expertise and experience of our office-based First, Second and Third Line Support Teams.

*SIMS and FMS cover can be removed on request.
**First server only, bespoke pricing available for multiple servers. Hot swap service subject to availability. Software installs for group policy deployable software only.
***This service includes one annual filter clean during the summer holiday.
 
Please note: Installations of new purchased hardware would not be covered outside of the scheduled technician visit. Hardware replacement costs are also excluded from this service and would be subject to warranty status.
 
 

Choose our most comprehensive support with an EnhancedPlus Bundle

Bundle costs can be found in the separate price list.
 

Bundle 1

1 FULL-DAY VISIT EVERY 2 WEEKS (term time only)
20 visits per year - 7 hours per visit
 
  • EnhancedPlus Support
  • File Server Support
  • Interactive Whiteboard & Projector Support

Bundle 2

1 HALF-DAY VISIT EVERY 2 WEEKS (term time only)
20 visits per year - 3 hours per visit
 
  • EnhancedPlus Support
  • File Server Support
  • Interactive Whiteboard & Projector Support

Bundle 3

1 FULL-DAY VISIT EVERY 4 WEEKS (term time only)
10 visits per year - 7 hours per visit
 
  • EnhancedPlus Support
  • File Server Support
  • Interactive Whiteboard & Projector Support

Bundle 4

1 HALF-DAY VISIT EVERY 4 WEEKS (term time only)
10 visits per year - 3 hours per visit
 
  • EnhancedPlus Support
  • File Server Support
  • Interactive Whiteboard & Projector Support

 

Customer Request/Incident

We invite our customers to use our online form to quickly let us know if you have a request or an incident to report.

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what people say…

  • I always find the technical team extremely helpful and knowledgeable and very patient with whatever question you ask!

    Emily Lewney, Bar Hill Community Primary School

  • I was given extremely clear and understandable instructions to help me find my way through difficulties.

    Sue Bardell, LLDD Team, CCC

  • I have been in this job over 10 years and find the team a comfort at times of stress over jobs that have gone wrong. They are a credit to the service.

    Rebecca Mack, Business Manager, The Fields CC

  • The Helpline are always great when I ring and try to sort the problem there and then at all times if possible. Great service.

    Paula Beeby, Coates Primary School

  • Emma always explains what you need to do very clearly and is extremely helpful - Thank you

    Sue Scott, Alderman Payne Primary School

  • Really clear, easy to follow course with some great ideas.

    Sarah Dodsworth, Wisbech St Mary Primary School

  • All courses that I have attended are so helpful and are explained in terms that I can understand and I am not afraid to ask questions.

    Sarah Walker, Thorndown Primary School

  • Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!

    Chris Cater, Cottenham Primary School

  • I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.

    Yasmin Trace, Hatton Park Primary School

  • We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).

    Weatheralls Primary School

  • Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.

    Lynn Hilling, The Vine Primary School

  • Lorraine on The ICT Service Helpline was very patient and friendly and seemed genuinely pleased to be helping me.

    Sheena Marsh, Sawtry Infant School

  • I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.

    E-Safety Course

  • I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.

    Head, Abbots Ripton C of E Primary School

  • Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.

    Christine Bradshaw, St Ivo School

  • I don't know what I would do without The ICT helpline. I have always found them to be friendly and supportive whenever I have called

    Primary School Secretary

  • The trainers was very happy to answer all questions so that we are able to use the system in the most effective way for our school

    Alison Rowbotham, The Weatheralls Primary School

  • The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.

    Margaret Carpenter, Longsands Academy

  • Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.

    Primary School Headteacher

  • ...really helplful during a very stressful time...

    Secondary School ICT Technician

  • Thank you. The e-safety session was one of the best uses of time that I have had for a long while.

    E-Safety Course

latest tweet

  • Scheduled downtime is complete, all services are back online. For support, contact The ICT Service Helpline on 0300 300 0000 #ICTDowntime

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info@theictservice.org.uk

Tel:0300 300 0000