The ICT service

Cloud backup illustration

Cloud Backup Service

Remove the need to maintain a local backup solution

The challenge

At present schools have to change data cartridges on a daily basis to ensure their curriculum servers and associated data are backed up effectively. Schools have to consider cover for sickness or annual leave, meaning the process for changing over backup data cartridges can break down, causing backups to fail and your data to be unprotected.
Schools are advised to take at least one data cartridge offsite to be stored in a safe location, in case of a major disaster in school – i.e. fire or flood.
Data cartridges and associated hardware are expensive to purchase and can prove unreliable over time. Existing backup solutions are not encrypted, meaning the safe storage of backed up data becomes more critical.


The solution

The ICT Service has designed a private Cloud Backup service that:
  • removes the need for a school to retain, maintain and invest in a local backup solution – saving you approximately £1000 on the purchase price of a new server
  • remotely backs up your school server every evening to our secure Data Centre in Cambridge over the private CPSN (Cambridgeshire Public Services Network)
  • removes the need for on-site school staff to change data cartridges according to a certain schedule
  • automates the entire backup process, freeing up staff from managing it and allowing them to focus on core business tasks
  • drives down storage management costs, and significantly improves Backup Service Level Agreements (SLAs) internally
  • removes the need to take any data cartridges off-site
  • provides a scalable solution allowing schools to choose their data retention period
  • includes the full management of your data backups including requests to restore data.
    You simply log a call with The ICT Service Helpline detailing the file(s) that needs to be restored and we take care of the rest. Or, you can utilise the ‘self-service restore’ feature – one nominated admin person from each school will be given a username and password to perform their own restores.

How our service works

  • We will back up your local server data every weekday.
  • No need for local disks / tapes to be changed. (Temporary space equal to your system volume is required to ensure successful backups).
  • In the event of a complete local server failure: once you have a working server in place (we can offer additional services to fix your broken server or procure a new one), we will provide you with the most recent backup of all of your data and operating system either over your CPSN connection or via a delivery of encrypted data to your site.
  • Recovery of individual files after accidental deletion or data corruption is also covered and requests for retrieval should be logged with The ICT Helpline and we will restore for you.
  • We will aim to complete a full data restore within 24 hours (subject to the amount of data).
Take the Cloud Backup Service WITH our File Server Support Service
You get all the benefits of cloud back-up (as detailed above), plus:
  • preferential pricing
  • we will resolve the issues with your server and restore your data.


Frequently asked questions about the Cloud Backup Service

Where is the Cloud? Is the storage based in the UK / USA / Europe?
The ICT Service is the sole provider of the Cloud Backup Service and data will be stored in Cambridgeshire County Council’s highly resilient and secure data centre on the Shire Hall site, Cambridge.
How is data restoration requested and what priority will it be given?
Requests for restores will be logged through The ICT Service Helpline; we will then determine the priority of each case depending on impact to the customer.
How easy is it to do a restore data from a Cloud Backup?
All restores can be carried out by The ICT Service on your behalf. In the case of individual profiles / folders, these will be restored over your Internet connection. Where large amounts of data are required to be restored, for example in the case of a full system failure, a site visit may be required.
How is the Cloud Backup process managed?
Cloud Backups will be scheduled and will take place every weekday between the hours of 7pm to 8am.
Will Cloud Backup software or processes slow down normal working environment?
It is unlikely that the Cloud Backup software and processes will affect the user working environment due to the time of day the backup will occur.
What contingency is there for a failed Cloud Backup?
The ICT Service support team will monitor Cloud Backups and take remediation steps where necessary. If there is a sustained problem with your backup we will notify you and inform you of our plan to resolve the problem.
How many previous backups are stored?
The default solutions will store a total of 120 working days of backups on a rolling basis.
Does Cloud Backup work with all operating systems?
The Cloud Backup solution is designed to work with Server 2008 and later operating systems.


Call us to discuss your storage requirements and for a bespoke quote based on your data storage requirements

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what people say…

  • Lorraine on The ICT Service Helpline was very patient and friendly and seemed genuinely pleased to be helping me.

    Sheena Marsh, Sawtry Infant School

  • ...really helplful during a very stressful time...

    Secondary School ICT Technician

  • I was given extremely clear and understandable instructions to help me find my way through difficulties.

    Sue Bardell, LLDD Team, CCC

  • Thank you. The e-safety session was one of the best uses of time that I have had for a long while.

    E-Safety Course

  • I don't know what I would do without The ICT helpline. I have always found them to be friendly and supportive whenever I have called

    Primary School Secretary

  • I attended a truly fantastic course which has really opened my eyes to how I can use SIMS to support my data analysis.

    Yasmin Trace, Hatton Park Primary School

  • I just wanted to let you know how happy we have been with a recent server installation at school. Great service and so prompt.

    Head, Abbots Ripton C of E Primary School

  • Emma always explains what you need to do very clearly and is extremely helpful - Thank you

    Sue Scott, Alderman Payne Primary School

  • Our Technician always goes the extra mile for us. He understands our school needs and limitations. He is considered to be one of our school team.

    Primary School Headteacher

  • The trainers was very happy to answer all questions so that we are able to use the system in the most effective way for our school

    Alison Rowbotham, The Weatheralls Primary School

  • I have been in this job over 10 years and find the team a comfort at times of stress over jobs that have gone wrong. They are a credit to the service.

    Rebecca Mack, Business Manager, The Fields CC

  • Everyone I deal with on the Helpline is helpful and patient especially understanding the pressures we're under. It's lovely to know we have an efficient team available when needed.

    Lynn Hilling, The Vine Primary School

  • I always find the technical team extremely helpful and knowledgeable and very patient with whatever question you ask!

    Emily Lewney, Bar Hill Community Primary School

  • We have used The ICT Service now for many years, and have the highest praise for all the departments we deal with (we couldn’t live without our ICT technician or the helpdesk!).

    Weatheralls Primary School

  • All courses that I have attended are so helpful and are explained in terms that I can understand and I am not afraid to ask questions.

    Sarah Walker, Thorndown Primary School

  • I found the whole session incredibly useful. You gave us lots of useful resources to take back to school and even more to think about.

    E-Safety Course

  • The Helpline are always great when I ring and try to sort the problem there and then at all times if possible. Great service.

    Paula Beeby, Coates Primary School

  • Very helpful, I like the way that The ICT Service can come on to the system remotely it saves so much time!

    Chris Cater, Cottenham Primary School

  • Really clear, easy to follow course with some great ideas.

    Sarah Dodsworth, Wisbech St Mary Primary School

  • Always helpful to guide me through the troubled waters of the Post 16 Census! I don't know how I would manage without them.

    Christine Bradshaw, St Ivo School

  • The course answered all my questions but went far beyond my expectations. Very good value for money. I also appreciate the handbook.

    Margaret Carpenter, Longsands Academy

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